Universal Standard Reviews

Two years in a row. Same exact fraud. There was no note of anything in my cart being "Final Sale" - not on the webpage, when I placed items in my cart, when I checked out, or when I received an order confirmation and a separate shipping confirmation.
Only the shipping label in the box of clothes had "FINAL SALE" clear as day.
I tried disputing and sent along the emails from them as proof - and they just flat out refused to refund me for the items I wish to return. Ghosting my emails now. I am planning to dispute with my credit card and warn the world on every site I can!
BE WARNED...

Given the price point of these items, I would expect them to be fairly durable. However, all the tops I purchased (including a cashmere sweater) developed pinholes within a few months.

I wore the tops only with my Universal Standard jeans, so it is either a quality problem with the jeans or tops - I never have this problem with any other brands.

Sadly, when I reached out to customer service to report the problem, they only offered me a $25 coupon on a future purchase and weren't willing to pass my feedback on to their QA team. I'm not going to waste more money on items that are ruined after a few months.

I ordered from universal standard 3 weeks ago, I am based in the UK. They happily took my money but 3 weeks later the order still hasn’t been shipped. Terrible customer service. Saying I will receive an email about shipping but it never arrives. Don’t order from them. Shame as they do make nice clothes.

The other day I was sent a coupon for $50 off. Which I thought was really generous. Meanwhile, complete truth, I figured there was an expiration date and searched top to bottom for one. None to be found. The top I wanted was sold out but I was super happy when 3 days later it was back. I went to use the coupon and was told it had expired. So I went back to the coupon and still couldn’t see it. I emailed the company. Someone got back to me and explained that in fine print, halfway down the email, it states that it expired same day at 11:59pm. The writing was sooo small I couldn’t read it but believes them. I wrote back and said that didn’t seem fair. I was a good customer and was it really worth losing a good customer over $50 when the writing was so incredibly small. No reply. Also, no one answers their phone line.
Plus, their prices are insanely over-priced. They claim to be all-inclusive but you must have $120 for a top? Im a size 10, and will go somewhere else but I believe they claim to be inclusive when really they’re just cashing in.

Absolutely horrendous customer service. They do not even try to understand your issue, only robotically state whatever script they have in front of them.

You better know exactly what you're doing when you buy their product using a $25 credit because if you have to return even a portion of the order, it's gone forever.

This company is a hot mess. I have wanted to, or actually tried to, order a couple dozen items over the course of at least two years, but 1) what I want is sold out in my size and never restocked; 2) discounts promised are never applied in the cart or checkout; 3) they take so long to get around to answering my question about a product that I lose interest; or 4) they send me discount codes printed on their catalogs that never work. They seem to care so little for their customers that I have to wonder how they're still in business. And the clothing, styles that mostly make me scratch my head and think "Ewww...really??", is offered in an unrelenting overuse of rayon, rayon, rayon, one of the most disgusting fabrics in the history of fashion. Their "customer service" (and I use that term loosely) is going the way that so many companies are going, with chat bots that never have a real answer (or no chat at all--most of the time it's nonfunctional) and canned, computer-generated responses to e-mails. I don't trust companies that are afraid to talk directly to their potential customers!! I don't know why I keep going to the website after all this time and looking for something to buy, but today will be the last.

Universal Standard claims my package was delivered, but it was not. There is no problem with stolen packages on my street, and I'm home all day with a dog who barks whenever someone approaches the house. I was excited to find a vendor who seemed to be size-inclusive, but this seems like just another scam company advertising on Facebook. I should have known better. For some reason, I was smart enough to buy the non-delivery insurance. We'll see if I really get a refund or if this is the actual profit center for the company.

Just watch out for "final sale" items. I inadvertently ordered from a final sale/warehouse sale and am stuck with a bizarre dress that seems to be twice my normal size. they won't take it back, so I guess it's going to Goodwill. And I'm done with Universal Standard. I really do understand "final sale," but come on. The sizing is completely insane on this dress. No "fit liberty" in final sales.

I received a skirt from this company and the fabric and fit were nice but it had a huge discolored streak. It was final sale even though it was still full price and I opted to exchange, which was smooth, however the replacement skirt was full of loose threads and had a permanent zipper indentation all the way around the waist from poor packaging for shipping (just in a plastic bag with no tissue). This isn't really what I expect when I pay 130 bucks for a skirt. I tried to leave a review and it was deleted- interesting that all reviews are five stars and my two star review magically disappeared. Not impressed with this company despite their great inclusive sizing.

I really wanted to like this company. The catalog was slick, and the company made promises such as try before you buy and such. Their sizing seemed odd, but because of the generous 30 day return policy, I ordered 8 items knowing my daughter and I could try at home.
It turned out that most items were way too large for both of us. We could only keep 3.
Here's where things go south. I go to the returns website and though I had purchased only one item marked as "Final Sale," most of the items on the returns website were marked "Final Sale" and thus unreturnable. Of the five items I wanted to return, only one could be returned.
Figuring it was a glitch, I called the customer service number. A computerized voicemail voice answered and said no one was available.
Now I was feeling like I'd been scammed. But undaunted, I sent an email to the email address provided with the order. To their credit, I got a response fairly quickly and the person promised to take care of my return. She asked me to identify the items I wanted to return.

I replied promptly with the SKU numbers of the items I wanted to return, and even included a PDF of the invoice with items to be returned circled.

No response.

I'll keep trying to get through. I give it another week then go to the BBB to lodge complaint.

The three items that fit are great quality and fit. If they had any customer service at all and hadn't done this bait and switch on me, I'd be exchanging most of the items not seeking refund. Despite the quality of the merchandise and the good feels behind their imaging, I cannot recommend this company and strongly urge others to beware. If you absolutely must order from here, order only one thing to try it so you won't be out lots of $$ when they don't allow you to return something that was supposed to be returnable.